Platform Docs

Human-Led Team Management

Your subject matter experts assign work and provide direction and judgment. The THINK Strategist uses the Strategist Portal to assign and coordinate Managed Team work, oversee quality, and handle exceptions. Customers receive work-ready notifications, review outputs, request revisions, and approve finished deliverables.

Work lifecycle

Request → Assign → Execute → Review → Deliver

The customer chooses a convenient request channel. The THINK Strategist manages team execution. Finished documents, presentations, reports, research, solutions, or configured teams are delivered for review, revisions, and approval as applicable.

See Managed Capture Team, Managed Proposal Team, and Security and Governance.

Who does what

RoleDuring intakeDuring executionDuring review
Customer requestorAssigns objective and inputsAnswers questions as neededReviews delivered work
Customer SMESupplies facts and constraintsResolves domain questionsConfirms substantive claims
THINK StrategistScopes and assigns workCoordinates roles, blockers, and handoffsChecks quality and manages revisions
Managed TeamReceives authorized tasksProduces work and runs applicable checksCorrects identified gaps
Customer approverConfirms authority where neededDecides on reserved actionsApproves commitments or deliverables as agreed

Handling revisions

  1. Identify the specific change requested.
  2. Confirm whether it falls within the existing assignment.
  3. Route it to the appropriate Managed Team role.
  4. Recheck affected sections, tests, or other acceptance criteria.
  5. Return the revised artifact for the agreed review.

Example: integration work

The customer assigns an integration and authorizes repository access. The strategist manages implementation and review. Technical reviewers examine changes and tests. If production deployment is requested, the customer separately authorizes that action.

Related: Work Orchestration · Service Activation · Governance